UDP broadcasting needs to be enabled at the Head End (switch, router….etc) for the tablet/player connection to work. The BrightSign players need to have communication to the amazonaws url below. Connecting a laptop to the data ports and running the below tests should confirm that the connection is good.
Run these PowerShell commands. Succeeded should result in True for all 3 commands.
Test-NetConnection a17cijt58cc5tk.iot.us-east-1.amazonaws.com -port 8883
Test-NetConnection a17cijt58cc5tk.iot.us-east-1.amazonaws.com -port 443
Test-NetConnection a17cijt58cc5tk.iot.us-east-1.amazonaws.com -port 80
Copy the IP address
Test-NetConnection <IP address from the first test> -port 8883